TROPPO · VECTOR GROUP CHARITABLE TRUST

PRIVACY POLICY

We respect your privacy. This Policy describes how Vector Group Charitable Trust (trading as Troppo) handles personal information when you use www.troppo.nz or deal with us.

Who we are

Troppo is operated as an initiative of Vector Group Charitable Trust (NZ registered charity CC45966; registered name: Vector Group Charitable Trust). Our mission is Envisioning Sustainable Communities Creatively.

Troppo is the flagship living demonstration and founding hub of the Kai Resilience programme. We operate www.troppo.nz for plant sales, education, and community food-growing. The national Kai Resilience directory is at kairesilience.food. Our umbrella charity is at vectorgroup.org.nz.

In this Policy, we, us and our mean Vector Group Charitable Trust trading as Troppo.

Scope & consent

This Privacy Policy explains how we collect, use, store, and disclose personal information. It applies under the Privacy Act 2020 (New Zealand).

By using our website, ordering from us, or communicating with us, you accept this Policy and consent to handling your information for the purposes described here and in our Terms and Conditions.

Information we collect

We collect personal information when you:

  • complete contact, checkout, workshop, or enquiry forms on www.troppo.nz
  • register for an account or newsletter
  • apply for a trade credit account
  • order plants, goods, or services
  • attend workshops, tours, or community events we run or promote
  • communicate with us by phone, email, text, or social media

This may include your name, email, phone number(s), delivery address, invoicing and payment details, order history, and (if you apply to work or volunteer with us) employment-related documents.

Some information is required to fulfil orders or provide services. If you do not provide required information, we may be unable to help you.

Why we use your information

  • process and deliver orders and workshop bookings
  • assess trade credit applications
  • communicate about orders, events, and Kai Resilience activities
  • improve our website, nursery, and charitable programmes
  • send newsletters or marketing where you have opted in (you may opt out anytime)
  • respond to enquiries and complaints
  • collect outstanding amounts owed to us
  • meet legal and charitable governance obligations

We retain information only as long as needed for these purposes, then destroy or de-identify it unless law requires longer retention.

Website analytics & cookies

We collect technical data such as device type, IP address, and pages visited to understand how our site is used. We use Google Analytics (aggregated, non-identifying statistics). Learn more: Google Analytics, Google Privacy Policy.

We may use email tools such as Mailchimp for newsletters you subscribe to: Mailchimp Privacy Policy.

We advertise on Facebook and Instagram: Meta Privacy Policy.

Cookies store preferences and help our shop function. You can control cookies through your browser settings.

Credit checks

With your authority, we may collect information from referees and credit reporting agencies to assess trade credit applications.

Disclosure to others

We do not sell your personal information. We may share it only where needed to operate Troppo, including with:

  • hosting, IT, payment, and shipping providers
  • accounting and customer-relationship software
  • professional advisers
  • credit and debt collection agencies (for trade accounts)

or when required by law. Overseas processors must protect information consistently with New Zealand privacy standards.

Security

We use reasonable safeguards including secure hosting, SSL encryption on our website, and restricted internal access. Transmission over the internet is never fully secure; public comments or posts you make on our site may be visible worldwide.

Links to other sites

Our site links to partners in the Kai Resilience network and third-party tools. Their privacy practices are their own. This Policy applies to Troppo and Vector Group Charitable Trust operations described here.

Your rights

You may request access to or correction of personal information we hold about you. You may opt out of marketing at any time.

Contact us using the details below. We aim to acknowledge privacy complaints within three business days.

Changes to this Policy

We may update this Policy by posting a new version on www.troppo.nz. Continued use after changes means you accept the updated Policy.

Contact us

Vector Group Charitable Trust trading as Troppo (CC45966)
36 Clydesburn Ave, Te Puke, Bay of Plenty 3119, New Zealand
Email: info@troppo.nz
Phone: 027 414 4280